Job Title:
Information Technology Manager
You will report to our Chief Technology Officer. You will lead a team of software engineers in supporting and developing application software including software installation, testing, troubleshooting, configuration, and maintenance, and working closely with engineers to ensure high-quality service and productivity of the company.
Requirements:
- Diploma or Degree in Computer Science or related field.
- Good spoken and written English
- Customer-service oriented with a problem-solving attitude.
- Proactive team player with the ability to work in a dynamic environment.
- Strong communication skills and willingness to learn new technologies as required.
- Minimum 5 years of relevant working experience in Tech industry.
- Hands-on experience with full software development life cycle.
- Experience in leading and managing a team of software engineers or programmers.
- Good technical skill in Oracle RDBMS, SQL Queries, PLSQL, Jasper Report, Java programming, Java Script, HTML.
- Familiar with Windows, Linux, Unix Operating System administration.
Information Technology Manager is expected to:
- Provide technical leadership and guidance to internal team to grow their skills through coaching and mentoring.
- Lead a team of software engineers in developing and delivering customer enhancement and/or change requests.
- Lead a team of help desk technicians in providing support to customers for existing application systems in terms of problem resolution and ensure that SLA is met.
- Manage escalations and ensuring any support requests are responded and resolved in timely manner.
- Involve in system development in accordance with the specification provided by the project manager.
- Involve in system deployment to customer environments.
- Perform quality check on the work done by team members.
- Review requirements, specification, and business processes; conduct impact analysis on existing systems to recommended technical solutions according to Business requirements.
- Translate business operation requirements into technical specifications for system design and development.
- Work with internal Professional Service team/Customer to manage new projects which involve identifying system requirements, resource planning, monitoring development progress, testing towards successful project delivery.
- Any other duties as assigned by immediate supervisor.